Privacy Policy
Last updated:
Introduction
Welcome to Zetoq, your AI-powered receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, and company information
- Communication Data: Voice recordings, chat transcripts, and message content
- Account Information: Username, password, and account preferences
- Usage Data: How you interact with our AI receptionist service
Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Analytics: Service usage patterns, response times, and feature utilization
- Technical Data: Log files, error reports, and performance metrics
How We Use Your Information
Service Provision
- Provide and maintain our AI receptionist service
- Process and respond to your inquiries and requests
- Customize and personalize your experience
- Improve our AI algorithms and service quality
Communication
- Send service-related notifications and updates
- Respond to your support requests
- Provide customer service and technical support
Analytics and Improvement
- Analyze usage patterns to improve our service
- Conduct research and development
- Generate anonymized reports and insights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our service, such as:
- Cloud hosting providers
- AI and machine learning service providers
- Customer support platforms
- Analytics and monitoring services
Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes or court orders
- Government investigations
- Protection of our rights and property
- Safety of our users and the public
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Regular security awareness training for our team
- Incident Response: Comprehensive incident response procedures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Data: Retained while your account is active and for a reasonable period thereafter
- Communication Records: Retained for service improvement and legal compliance
- Usage Analytics: Aggregated and anonymized data may be retained indefinitely
- Legal Requirements: Some data may be retained longer to comply with legal obligations
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access
Request access to your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Portability
Request a copy of your data in a portable format
Restriction
Request restriction of processing
Objection
Object to certain types of processing
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with our service. These technologies help us:
- Remember your preferences and settings
- Analyze service usage and performance
- Provide personalized content and features
- Improve our service functionality
You can control cookie settings through your browser preferences, but disabling cookies may affect service functionality.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
- Standard contractual clauses
- Adequacy decisions
- Certification schemes
- Other legally recognized transfer mechanisms
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new privacy policy on this page
- Sending you an email notification
- Providing notice through our service
Your continued use of our service after any changes constitutes acceptance of the updated privacy policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: