Terms of Service
Last updated:
By using Zetoq AI Receptionist service, you agree to be bound by these Terms of Service.
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Zetoq ("Company," "we," "us," or "our") regarding your use of our AI receptionist service ("Service"). By accessing or using our Service, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not access or use our Service. These Terms apply to all visitors, users, and others who access or use the Service.
Description of Service
Zetoq is an AI-powered receptionist service that provides automated customer support, appointment scheduling, information handling, and communication management. Our Service includes:
AI Communication
Natural language processing for customer interactions
Appointment Scheduling
Automated booking and calendar management
Customer Support
24/7 automated customer service capabilities
Analytics & Reporting
Performance insights and usage analytics
User Accounts and Registration
Account Creation
To access certain features of our Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information to keep it accurate and current
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
Account Termination
We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.
Acceptable Use Policy
Permitted Uses
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for:
- Legitimate business communications and customer service
- Appointment scheduling and calendar management
- Information gathering and dissemination
- Customer support and assistance
Prohibited Uses
You agree not to use our Service for any of the following prohibited activities:
- Illegal Activities: Any unlawful or fraudulent activities
- Harassment: Harassing, threatening, or intimidating others
- Spam: Sending unsolicited communications or spam
- Malicious Content: Transmitting viruses, malware, or harmful code
- Privacy Violations: Attempting to access others' private information
- Service Abuse: Overloading or disrupting our systems
- Reverse Engineering: Attempting to reverse engineer our AI technology
- Commercial Exploitation: Reselling or redistributing our Service without permission
Intellectual Property Rights
Our Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Zetoq and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your Content
You retain ownership of any content you provide to our Service. By using our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing and improving our Service.
AI Technology
Our AI algorithms, machine learning models, and related technology are proprietary and confidential. You may not attempt to copy, modify, or reverse engineer our AI technology.
Payment Terms and Billing
Subscription Plans
Our Service is offered on a subscription basis with various pricing tiers. You agree to pay all fees associated with your chosen subscription plan.
Billing and Payment
- Fees are billed in advance on a monthly or annual basis
- All fees are non-refundable unless otherwise specified
- We may change our pricing with 30 days' notice
- You are responsible for all applicable taxes
- Payment failures may result in service suspension
Cancellation and Refunds
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. Refunds are provided only in accordance with our refund policy.
Disclaimers and Limitations of Liability
Service Availability
We strive to maintain high service availability, but we do not guarantee uninterrupted access to our Service. The Service is provided "as is" and "as available" without warranties of any kind.
AI Limitations
Our AI receptionist is designed to assist with customer service tasks, but it may not always provide perfect responses or handle all situations appropriately. Users should:
- Review AI responses for accuracy and appropriateness
- Provide human oversight for critical communications
- Understand that AI responses may not always be contextually perfect
- Take responsibility for final communications sent to customers
Limitation of Liability
To the maximum extent permitted by law, Zetoq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.
Indemnification
You agree to defend, indemnify, and hold harmless Zetoq and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) resulting from or arising out of:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you submit or transmit through the Service
Termination
Termination by You
You may terminate your account and stop using our Service at any time by contacting us or using the account termination features in your dashboard.
Termination by Us
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Effect of Termination
Upon termination, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
Governing Law and Dispute Resolution
Governing Law
These Terms shall be interpreted and governed by the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. The arbitration shall be conducted in [Location].
Class Action Waiver
You agree that any arbitration or court proceeding shall be limited to the dispute between you and Zetoq individually. You waive any right to participate in class action lawsuits or class-wide arbitration.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.
Service Level Agreement
Uptime
99.9% service availability
Response Time
Sub-second AI response times
Security
Enterprise-grade security measures
Support
24/7 technical support
Contact Information
If you have any questions about these Terms of Service, please contact us: